Job Purpose:

Receive enquiries from customers, both internal and external and expedite these to the benefit of the branch and the Group.

Key Responsibilities:

Financial

• Achieve Division sales budget.
• Understand the difference between Margin and Mark-up.
• Margin Preservation
• Personal performance relative to branch performance

Staff

• A communication and link, role with drivers, store staff, counter sales, storeman, filing clerk, credit controller, external and internal sales.
• Other
• Proper buyout methods, adhering to policies and procedures.

Customer Service and Quality

• Effective and efficient customer contact extracting the needs of the customer.
• Making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry.
• Creating a stimulating environment which makes BMG the preferred supplier to our customers.
• Ensure total participation and create synergy between diverse customer views and intentions.
• Stay within communicated time frames and provide accurate information timeously.
• Maintain a good relationship with customers.
• Communicate requirements to Manager and Product Divisions.
• Pro-active stock planning with Manager and Product Divisions.
• Front office and workspace tidiness

• Valid driver’s license
• Fluid Tech, Valves product knowledge is essential.
• Knowledge of business operations
• Knowledge of Company policy and procedures